Mount Sinai Adopts Microsoft Dragon Copilot To Transform Clinical Workflows With AI

Transforming care delivery through digital innovation

"Mount Sinai's adoption of Dragon Copilot, after a multi-vendor evaluation, represents a transformative step forward in how we use technology to support our clinicians and elevate the care experience," said Lisa Stump, Executive Vice President, Chief Digital Information Officer at Mount Sinai Health System, and Dean of Information Technology at the Icahn School of Medicine at Mount Sinai. "By embedding this AI assistant into the clinical workflow, we're reducing documentation fatigue, improving information flow, and freeing up our care teams to focus on what matters most - caring for patients. We are excited to work with Microsoft as an enterprise partner, and excited to be the first academic medical center to deploy Dragon Copilot to our care team, as we collaborate on this rapidly evolving technology." 

Ambient AI improves accuracy and patient engagement

The technology's unified voice and ambient capabilities allow physicians, nurses, and care teams to automate documentation and associated tasks through the natural conversation with patients, using ambient and generative AI capabilities - simplifying complex tasks and enhancing care coordination. Clinicians benefit from faster, more accurate documentation, while patients experience more engaged, present providers. 

Responsible AI strengthens clinician-technology partnership

"Artificial intelligence is transforming how we deliver, teach, and advance medicine," said Brendan G. Carr, MD, MA, MS, Chief Executive Officer of the Mount Sinai Health System and Professor and Kenneth L. Davis, MD, Distinguished Chair. "At Mount Sinai, we are harnessing this technology responsibly - not to replace human judgment, but to empower it. Dragon Copilot strengthens the partnership between our care team and technology, allowing us to deliver smarter, more connected, and more compassionate care." 

Microsoft partnership supports clinician well-being

"Mount Sinai continues to set the standard for innovation in academic medicine, and its rollout of Dragon Copilot is a powerful example of how the organization is harnessing AI responsibly to transform healthcare at scale," said Kenneth Harper, General Manager, Dragon product, Microsoft Health and Life Sciences. "By embedding ambient and generative intelligence directly into clinical workflows, we're helping clinicians reclaim time, reduce burnout, and deliver more connected, compassionate care. This deployment reflects our shared commitment to harnessing AI to put the human back at the center of patient care - empowering care teams to focus on what matters most: their patients." 

Phased rollout ensures secure and equitable integration

The rollout has begun with select departments with plans to expand system-wide in 2026. Each phase will include robust training, feedback, and evaluation to ensure equitable, secure, and effective integration across all clinical environments. 

Driving digital transformation in academic medicine

Mount Sinai's leadership in adopting Dragon Copilot underscores its broader digital strategy to utilize AI-driven tools that enhance clinician well-being, operational excellence, and patient outcomes, reaffirming its role as a national model for innovation in academic medicine. 

For more Mount Sinai Health System artificial intelligence news, visit: https://icahn.mssm.edu/about/artificial-intelligence.